Terms and Conditions of Sale

Forge3D is operated by ForgeTechX Limited, a company registered in Ireland (company no. 815122).

Registered office: Berkeley Court, South Douglas Road, Cork, Ireland.
Email: support@forge3d.ie

When you place an order on forge3d.ie, you are offering to buy. A contract is formed only when we accept your order by sending you an order confirmation, by email or in your account.

Before we accept your order, we may decline it in whole or in part. For example, we may do this if there is a pricing or description error, the item is unavailable, or we suspect fraud. If you have already paid, we will refund you without undue delay.

All prices are shown in euro (EUR). ForgeTechX Limited is not currently registered for VAT, so no VAT is charged.

Delivery costs are shown at checkout before you pay. The total you see at checkout is the total you are charged.

Payment is handled by Revolut. You enter your card details directly with Revolut, and we do not receive or store them. We only keep the payment reference and status, so we can match your payment to your order and issue refunds.

Our products are made using 3D printing. We try to make product descriptions, photos, sizes and colours as accurate as possible.

Because each item is printed, small layer lines, seams, and minor differences in colour, texture or finish are a normal part of the process. These are not faults. Colours may also look slightly different depending on your screen.

Products with lights, NFC tags or remote controls use electronic parts. Product pages explain what is included, for example whether batteries or a power cable come with the item.

None of this affects your rights if a product is faulty or does not match its description.

Your details. You are responsible for checking the names, text, spelling, photos, colours and other details you give us. Please check them carefully before you order.

Design approval. For some custom orders, we will send you a design preview to approve before production. We make the product exactly as you approve it. Please check the preview carefully, because we cannot accept returns for mistakes in details you approved.

Changes. If you notice a mistake after ordering, contact us as soon as possible. We will try to correct it before production starts, but this may not always be possible once work has begun.

Content you send us. When you send us photos, logos, artwork, names or designs, you confirm that:

• you own the content, or have permission to use it, and
• making the product will not break anyone else's rights, such as copyright, trademarks or privacy.

You keep ownership of your content. You give us permission to use it only to design, make and deliver your order. We will not use it in our portfolio or marketing without your separate permission.

Content we can refuse. We may refuse or cancel an order if we reasonably believe the content is unlawful, offensive, hateful or infringes someone else's rights. This includes copyrighted characters or brand logos you do not have permission to use. If we cancel for this reason, we will refund any payment for that order.

NFC and QR products. For NFC and QR products, you choose the web address or information the tag or code links to. You are responsible for that link and its content. If you change the page it points to later, the product will open the new page.

Standard items are usually dispatched within 1-3 working days. Personalised, custom, large or complex orders may take longer. We will tell you the expected time before or when we confirm your order.

If we expect a significant delay, we will contact you. If we have not delivered within the time we agreed, or within 30 days of the contract if no time was agreed, you can ask us to deliver within a reasonable extra period. If we still do not deliver, you can cancel and get a full refund.

Delivery areas, carriers, costs and timeframes are set out on our Shipping and Delivery page. Please check your delivery address carefully before ordering.

Risk in the goods passes to you when the goods are delivered to you, or to the address you chose. We are responsible for the goods until then.

If you are a consumer, you can cancel an order for a standard product within 14 days of the day you receive it, without giving a reason. To cancel, tell us clearly by email at support@forge3d.ie. A short statement is enough, or you can use the cancellation form in our Returns and Refunds Policy.

You must return the item within 14 days of telling us. If you are cancelling because you changed your mind, you pay the return postage.

We will refund you within 14 days of the day you tell us you are cancelling. We may wait until we receive the item back, or until you show proof that you have sent it, whichever comes first. Your refund includes the standard delivery cost you paid. We refund through Revolut to your original payment method.

Full details are in our Returns and Refunds Policy.

Under EU and Irish consumer law, the 14-day right to cancel does not apply to goods made to your own specification or clearly personalised for you.

We apply this as follows:

• Standard products (ready-made or catalogue items not personalised for you): the full 14-day right to cancel applies.
• Personalised and custom products (items with your name, text, photo, logo, chosen design or NFC/QR link, or made to your specification): the 14-day right to cancel does not apply, because the item is made only for you and cannot be resold.

Each product page shows which group the product belongs to. We do not apply this exception more widely than the law allows.

Your rights for faulty, damaged, incorrect or misdescribed items always apply, including for personalised and custom products.

If goods are faulty, not of satisfactory quality, not as described, or not fit for purpose, you have remedies under the Consumer Rights Act 2022. These may include repair, replacement, a price reduction or a refund. If you report a fault within 30 days of delivery, you can normally ask for a full refund.

Contact support@forge3d.ie with your order number, a short description and photos. We will put it right in line with your rights. For faulty goods, we cover the return postage.

Damage caused by misuse, accidents, heat, not following care instructions, or normal wear and tear is not a fault.

• Small parts. Some products contain small parts, magnets or moving parts that can be a choking hazard. They are not suitable for children under 3. Adult supervision is recommended for young children.
• Heat. 3D printed items can soften or bend in high heat. Keep them away from direct heat, hot cars and strong sunlight for long periods.
• Electronics. For lit, NFC or remote-control products, follow the instructions supplied. Use only the recommended batteries or power supply, and do not leave lit items switched on unattended for long periods.
• Food and drink. Our products are not designed for contact with food or drink, unless the product page clearly says otherwise.
• Damage. Check items regularly for damage, wear or loose parts. Stop using an item if it is damaged.

If you order as a business, including bulk, branded or small-batch orders, these terms apply together with the quote or order confirmation we agree with you. If they disagree, the quote or order confirmation applies.

The consumer rights in sections 8 and 9 apply only to consumers. For business orders, our total liability is limited to the price of the relevant order, and we are not liable for loss of profit, business or revenue. This does not limit any liability that cannot be limited by law.

Discount codes apply only to the orders and items stated, expire on the date shown, and have no cash value. We may change or withdraw a code at any time, but this will not affect orders we have already accepted. A code cannot be added after an order has been placed.

You agree to use forge3d.ie lawfully. You must not misuse your account, try to access other users' data, or interfere with how the site works. Please give accurate information at checkout. We may suspend or close an account that is misused, or that we reasonably believe is linked to fraud or abuse.

Forge3D designs, product photos, descriptions, branding and other website content belong to ForgeTechX Limited or our licensors. You may not copy, reproduce or resell them without our written permission, except as the law allows. Buying a product gives you the physical item, not the right to reproduce its design.

We handle your personal data, including any photos or designs you send us, in line with our Privacy Policy.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under Irish or EU law. This includes liability for death or personal injury caused by our negligence, for fraud, and your statutory rights as a consumer.

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that was not foreseeable.

We supply products for domestic and private use. If you use a product for business purposes, we are not liable to you for loss of profit, business or revenue.

We are not responsible for delays or failures caused by events outside our reasonable control, such as postal disruption, severe weather, power failures or supplier problems. If this happens, we will tell you as soon as possible and do what we can to reduce the delay. If the delay is significant, you can cancel your order and get a refund for anything not delivered.

If you have a problem, please contact us first at support@forge3d.ie. We will try to resolve it quickly and fairly.

If we cannot resolve your complaint, you can contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie for information about your rights. If you live in another EU country, the European Consumer Centre Ireland (www.eccireland.ie) may be able to help. You can also bring a claim through the Small Claims procedure of the Irish courts.

These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. If you are a consumer living in another EU member state, you keep the protection of the mandatory laws of that country, and you can bring proceedings in the courts where you live.

If any part of these terms is found to be invalid, the rest of the terms still apply. If we do not enforce a right straight away, we can still enforce it later.

We may update these terms from time to time. The "Last updated" date shows the current version. The terms that apply to your order are the ones in force when you placed it.