Shipping and Delivery

We ship to Ireland (including Northern Ireland) and to all EU countries.

We ship orders with An Post for Ireland and DPD for the EU. The carrier for your order may depend on where it is going and how big it is.

Dispatch time is how long it takes us to make and pack your order.

Delivery time is how long the carrier then takes to reach you.

Your total waiting time is dispatch time plus delivery time. Working days are Monday to Friday, not including Irish public holidays.

Ready-made items: usually dispatched within 1-3 working days.

Made-to-order and personalised items: many Forge3D items are made only after you order. The estimated dispatch time is shown on each product page. typical range, 2–5 working days.

Orders with a design preview: for custom orders that need your approval, the dispatch time starts once you approve the final design. Replying quickly helps us send your order sooner.

Business, bulk and small-batch orders: we will confirm the timing in your quote.

If an order will take longer than expected, we will contact you. If we do not deliver within the time we agreed, or within 30 days if no time was agreed, you have the rights set out in our Terms and Conditions.

These are typical times after dispatch. They are estimates from the carrier, not guarantees.

• Ireland: 1–3 working days
• EU: 3–10 working days, depending on the country

Delivery can take longer at busy times, such as Christmas, or during postal disruption or bad weather.

Shipping costs are calculated and shown at checkout before you pay. The total you see at checkout is the total you pay.

Ireland: €5.99 (Standard), €7.99 (Express)
EU: €15.99 - €25.99.
Free standard delivery in Ireland on orders over €59.99.

Customs and duties: we only ship within the EU, so there are no customs charges or import duties on your order.

Where the carrier offers tracking, we will email you a tracking number once your order is dispatched.

Please check your delivery address carefully at checkout. If you notice a mistake, email support@forge3d.ie straight away. We can change the address before your order is dispatched, but not after.

If an order is returned to us because the address was wrong or incomplete, or because nobody collected it, we will contact you. We can send it again if you pay the extra delivery cost, or refund you for the items, minus the original delivery cost.

If nobody is in when the carrier calls, they will usually leave a card, try again, or leave the parcel at a local collection point. Please follow the carrier's instructions to collect it in time.

If you ask the carrier to leave your parcel in a safe place or with a neighbour, the parcel is your responsibility once it is left there.

We are responsible for your order until it is delivered to you.

Damaged parcels: if your order arrives damaged, please contact support@forge3d.ie as soon as possible. Ideally, do this within 7 days of delivery so we can claim from the carrier. Please include your order number and photos of the item and packaging. Keep the packaging until we have resolved the issue. Telling us after 7 days does not remove your consumer rights.

Lost parcels: if your parcel has not arrived after the carrier's expected delivery time, please contact us. We will check with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund.

Parcel marked as delivered but not received: please check with neighbours and around your property, then contact us. We will look into it with the carrier.

For personalised items, we may need to make the item again. This means a replacement can take as long as the original dispatch time.

Email support@forge3d.ie with your order number and we will help. See also our Returns and Refunds Policy and our Terms and Conditions of Sale.